:root{--navy:#172c43;--gold:#a78147;--ink:#20334a;--ink3:#667588;--line:#dce2e9;--sand2:#edf1f5;--error:#b83030}
*{box-sizing:border-box}body{margin:0;background:#f3f5f8;color:var(--ink);font-family:'DM Sans',sans-serif;font-size:14px;line-height:1.55}h1,h2,h3,p{margin:0}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}a{color:inherit;text-decoration:none}svg{display:block;stroke:currentColor;stroke-width:1.5;stroke-linecap:round;stroke-linejoin:round;fill:none}[hidden]{display:none!important}:focus-visible{outline:3px solid #9c793f;outline-offset:4px}.skip-link{position:absolute;top:-100px;left:16px;padding:12px;background:white;z-index:10}.skip-link:focus{top:12px}
.site-header{height:60px;background:#fff;border-bottom:1px solid var(--line)}.header-inner{max-width:1240px;height:100%;min-height:0;padding:0 28px;margin:auto;display:flex;align-items:center;justify-content:space-between;gap:24px}.brand,.header-actions{display:flex;align-items:center;gap:24px}.brand-logo{width:133px;height:44px;object-fit:contain}.brand-divider{height:30px;width:1px;background:var(--line)}.brand-label{font-size:13px;font-weight:500;color:var(--ink3)}.lang-switcher{display:flex;gap:4px}.lang-btn{padding:7px 10px;font-size:12px;color:var(--ink3);border-radius:5px}.lang-btn.active{background:#eef1f5;color:var(--navy);font-weight:700}.lang-badge{display:none}.staff-link{display:flex;align-items:center;gap:9px;font-size:12px;font-weight:600;border-inline-start:1px solid var(--line);padding-inline-start:24px}.staff-link svg{width:18px;height:18px}
.page{max-width:1240px;padding:20px 28px 0;margin:auto}.breadcrumb{display:flex;gap:12px;color:var(--ink3);font-size:10px;letter-spacing:1.1px}.breadcrumb span:first-child{font-weight:700}.page-intro{display:flex;justify-content:space-between;align-items:center;gap:30px;margin:0 0 24px}.eyebrow{display:block;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:1.6px;color:var(--gold);margin-bottom:8px}.hero{font-size:38px;font-weight:600;letter-spacing:-1.2px;line-height:1.2}.hero-subtitle{margin-top:12px;color:var(--ink3);font-size:14px;max-width:610px}.property-context{display:flex;align-items:center;gap:14px;border:1px solid var(--line);border-radius:8px;background:#fff;padding:14px 20px;min-width:180px}.property-context svg{width:27px;height:27px;color:var(--gold)}.property-context span{display:block;color:var(--ink3);font-size:10px}.property-context strong{display:block;font-size:13px;font-weight:600}
.portal-layout{display:grid;grid-template-columns:290px minmax(0,1fr);gap:28px;align-items:start}.service-sidebar{position:sticky;top:24px}.service-guide{background:var(--navy);color:#fff;border-radius:12px;padding:29px 26px;overflow:hidden;position:relative}.guide-kicker{font-size:9px;letter-spacing:1.5px;text-transform:uppercase;color:#dcc49c;font-weight:600}.service-guide h2{font-size:29px;line-height:1.22;letter-spacing:-.6px;font-weight:500;margin:17px 0 14px;max-width:220px}.guide-description{font-size:12px;line-height:1.8;color:#bdc9d6}.property-art{width:calc(100% + 18px);margin:21px -9px 8px;color:#ad946b;stroke-width:1;opacity:.7}.service-steps{list-style:none;padding:0;margin:0}.service-steps li{display:flex;align-items:start;gap:14px;padding:19px 0;border-top:1px solid #ffffff19}.service-steps li:last-child{padding-bottom:0}.service-steps li>span{font-size:10px;color:#d9bd90;line-height:23px}.service-steps h3{font-size:12px;font-weight:600;margin-bottom:5px}.service-steps p{font-size:11px;line-height:1.75;color:#bdc9d6}.help-card{display:flex;gap:12px;padding:21px 17px;margin-top:18px;background:#fff;border:1px solid var(--line);border-radius:9px}.help-card svg{width:20px;height:20px;color:var(--gold);flex-shrink:0}.help-card h3{font-size:12px;font-weight:600;margin-bottom:7px}.help-card p{font-size:11px;color:var(--ink3);line-height:1.8}
.service-workspace{min-width:0;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 7px 22px #172c4304;overflow:hidden}.request-tabs{display:flex;border-bottom:1px solid var(--line);padding:0 32px;gap:32px;background:#fdfefe}.request-tab{background:none;border:0;border-bottom:3px solid transparent;color:var(--ink3);padding:20px 2px 17px;font-size:13px;font-weight:600;position:relative}.request-tab[aria-selected=true]{color:var(--navy);border-bottom-color:var(--gold)}.request-tab:hover{color:var(--navy)}.request-tab:focus-visible{outline-offset:-5px}.card{padding:30px 32px 28px}.form-heading{display:flex;gap:16px;justify-content:space-between;align-items:center;padding-bottom:24px;border-bottom:1px solid var(--line)}.form-heading h2,.track-heading{font-size:23px;line-height:1.3;letter-spacing:-.55px;font-weight:600}.form-heading p{font-size:12px;color:var(--ink3);margin-top:8px}.required-note{font-size:10px;color:var(--ink3);white-space:nowrap;align-self:flex-start;margin-top:3px}.sec{display:flex;align-items:center;gap:10px;font-size:14px;font-weight:600;padding-top:26px;margin-bottom:18px}.sec>span{display:flex;align-items:center;justify-content:center;width:25px;height:25px;flex-shrink:0;border-radius:5px;background:#f5f1e9;color:#876735;font-size:10px;font-weight:600}.sec:after{content:'';height:1px;background:#edf0f4;flex:1;margin-inline-start:4px}.field{margin-bottom:19px}.field>label{display:block;font-size:11px;font-weight:600;margin-bottom:7px}.details-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.details-grid .field:nth-last-child(-n+2){margin-bottom:0}input[type=text],input[type=email],input[type=tel],textarea,select,.readonly{display:block;width:100%;height:45px;background:#fff;color:var(--ink);border:1px solid #d3dae3;border-radius:6px;padding:11px 13px;font-size:12px;transition:border-color .15s,box-shadow .15s}input::placeholder,textarea::placeholder{color:#8490a0;opacity:1}input:focus,textarea:focus,select:focus{outline:none;border-color:#a68a5e;box-shadow:0 0 0 3px #a68a5e1a}textarea{height:118px;resize:vertical;line-height:1.7}.readonly{background:#f0f3f6;color:var(--ink3)}.lookup-field{padding:16px 17px;background:#f5f7fa;border:1px solid #e4e9ef;border-radius:8px}.phone-lookup{display:flex;gap:10px}.phone-lookup input{min-width:0;flex:1}.lookup-btn{border:1px solid #cad3dd;border-radius:6px;padding:0 17px;background:#fff;color:var(--navy);font-size:11px;font-weight:600;white-space:nowrap}.lookup-btn:hover{background:#e9eef4}.lookup-btn:disabled{cursor:wait;opacity:.6}.lookup-message{font-size:11px;color:var(--ink3);margin:8px 0 0;line-height:1.7}.lookup-message.success{color:#28714c}.lookup-message.error{color:var(--error)}.errmsg{display:none;color:var(--error);font-size:11px;margin-top:6px}.errmsg.show{display:block}.err{border-color:var(--error)!important}
.cat-grid,.pri-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.cat-chip,.pri-chip{position:relative}.cat-chip input,.pri-chip input{position:absolute;opacity:0;width:1px;height:1px;inset-inline-start:50%;top:50%}.cat-chip label,.pri-chip label{display:flex;cursor:pointer;border:1px solid var(--line);border-radius:7px;transition:background .15s,border-color .15s;height:100%}.cat-chip label{flex-direction:column;align-items:center;justify-content:center;gap:9px;min-height:85px;font-size:11px;font-weight:500}.cat-icon svg{width:23px;height:23px;color:#54677c;stroke-width:1.45}.cat-chip label:hover,.pri-chip label:hover{border-color:#a9b5c3;background:#fafbfc}.cat-chip input:checked+label,.pri-chip input:checked+label{border-color:#a98b5a;background:#faf7f1;box-shadow:inset 0 0 0 1px #a98b5a}.cat-chip input:checked+label svg{color:#99733c}.cat-chip input:focus-visible+label,.pri-chip input:focus-visible+label{outline:3px solid #9c793f;outline-offset:3px}.pri-chip label{flex-direction:column;padding:14px 12px;min-height:118px}.pri-dot{width:6px;height:6px;border-radius:50%;margin-bottom:10px}.pri-name{font-size:11px;font-weight:600;margin-bottom:5px}.pri-desc{font-size:10px;line-height:1.65;color:var(--ink3)}.upload-zone{position:relative;text-align:center;border:1px dashed #bac7d5;border-radius:8px;padding:22px;background:#fafbfc}.upload-zone:hover,.upload-zone.drag{border-color:var(--gold);background:#faf7f1}.upload-zone:focus-within{outline:3px solid #9c793f;outline-offset:3px}.upload-zone input{position:absolute;inset:0;width:100%;height:100%;opacity:0;cursor:pointer;z-index:1}.upload-title{font-size:12px;font-weight:600}.upload-note{font-size:10px;color:var(--ink3);margin-top:4px}#clr{position:relative;z-index:2}#pp{margin:auto}.submit-area{display:flex;align-items:center;justify-content:space-between;gap:25px;border-top:1px solid var(--line);margin-top:25px;padding-top:23px}.submit-area p{font-size:11px;color:var(--ink3);max-width:240px;line-height:1.8}.btn{display:inline-flex;align-items:center;justify-content:center;gap:12px;border:1px solid var(--navy);border-radius:6px;background:var(--navy);color:white;font-size:12px;font-weight:600;padding:14px 24px;min-height:47px;min-width:190px;transition:background .15s}.btn:hover{background:#28445f}.btn:disabled{opacity:.65;cursor:wait}.spinner{display:none;width:15px;height:15px;border:2px solid #ffffff55;border-top-color:white;border-radius:50%;animation:spin .7s linear infinite}.btn.loading .spinner{display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.toast{position:fixed;bottom:25px;left:50%;transform:translate(-50%,20px);opacity:0;pointer-events:none;transition:.2s;z-index:50;background:var(--navy);color:white;padding:13px 22px;border-radius:8px;font-size:13px;max-width:calc(100% - 32px);box-shadow:0 6px 25px #172c4326}.toast.show{opacity:1;transform:translate(-50%,0)}
.tracking-intro{font-size:12px;color:var(--ink3);margin:10px 0 25px;line-height:1.8}.tracking-result{margin-top:26px;border-top:1px solid var(--line);padding-top:25px}.tracking-badge{padding:6px 13px;border-radius:5px;background:#eaf0f8;color:#315579;font-size:11px;font-weight:600}.tracking-badge[data-status=Resolved],.tracking-badge[data-status=Closed]{color:#28714c;background:#edf6f0}.tracking-summary{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:23px 0;padding:20px;background:#f5f7fa;border-radius:8px}.tracking-summary dt{font-size:10px;color:var(--ink3);margin-bottom:4px}.tracking-summary dd{margin:0;font-size:12px;font-weight:500;overflow-wrap:anywhere}.tracking-history{list-style:none;margin:20px 0 0;padding:0}.tracking-history li{position:relative;padding:0 0 24px 24px;border-inline-start:1px solid var(--line);margin-inline-start:5px}.tracking-history li:before{content:'';position:absolute;left:-4px;top:6px;width:7px;height:7px;background:var(--gold);border-radius:50%}.tracking-history li:last-child{padding-bottom:0;border-color:transparent}.tracking-history h4{font-size:12px;margin:0 0 5px;font-weight:600}.tracking-history time{display:block;font-size:10px;color:var(--ink3)}.tracking-history p{font-size:12px;color:var(--ink3);line-height:1.75;margin-top:7px;white-space:pre-wrap;overflow-wrap:anywhere}.portal-footer{display:flex;justify-content:space-between;gap:16px;border-top:1px solid var(--line);margin-top:32px;padding:20px 0 25px;font-size:10px;color:var(--ink3)}
[dir=rtl] body{font-family:'Tajawal','DM Sans',sans-serif}[dir=rtl] .eyebrow,[dir=rtl] .guide-kicker,[dir=rtl] .breadcrumb{letter-spacing:0}[dir=rtl] .hero,[dir=rtl] .form-heading h2,[dir=rtl] .track-heading{letter-spacing:0}[dir=rtl] input[type=tel],[dir=rtl] input[type=email]{direction:ltr;text-align:right}[dir=rtl] .tracking-history li{padding:0 24px 24px 0}[dir=rtl] .tracking-history li:before{left:auto;right:-4px}[dir=rtl] .staff-link svg{transform:scaleX(-1)}
@media(min-width:1100px){.service-guide{padding-top:33px;padding-bottom:32px}}
@media(max-width:1000px){.portal-layout{grid-template-columns:245px minmax(0,1fr);gap:20px}.card{padding:26px 24px}.request-tabs{padding:0 24px}.service-guide{padding:26px 21px}.hero{font-size:33px}.required-note{display:none}.header-inner,.page{padding-left:22px;padding-right:22px}.brand,.header-actions{gap:16px}.pri-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.pri-chip label{min-height:103px}.pri-dot{margin-bottom:7px}}
@media(max-width:800px){.portal-layout{grid-template-columns:minmax(0,1fr)}.service-sidebar{position:static;order:2;display:grid;grid-template-columns:1.5fr 1fr;gap:18px;align-items:start}.service-guide h2{max-width:none;font-size:24px}.service-guide .property-art{display:none}.service-steps{margin-top:22px}.help-card{margin-top:0}.brand-label,.brand-divider{display:none}.hero{font-size:32px}.page-intro{gap:20px}.property-context{min-width:150px;padding:12px}.pri-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.pri-chip label{min-height:118px}.service-guide{padding:25px}.hero-subtitle{max-width:430px}}
@media(max-width:540px){.header-inner{padding:0 16px;gap:12px}.brand-logo{width:121px;height:40px}.header-actions{gap:8px}.lang-btn{padding:7px;font-size:10px}.staff-link{display:none}.page{padding:16px 16px 0}.breadcrumb{font-size:9px;gap:9px}.page-intro{display:block;margin:0 0 20px}.hero{font-size:30px;letter-spacing:-.9px}.hero-subtitle{font-size:12px;line-height:1.8;margin-top:10px}.property-context{margin-top:14px;padding:10px 13px;gap:10px;min-width:0;display:inline-flex}.property-context svg{width:21px;height:21px}.property-context div{display:flex;align-items:center;gap:10px}.property-context strong{font-size:11px}.property-context span{font-size:10px}.eyebrow{font-size:9px}.request-tabs{padding:0 20px;gap:24px}.request-tab{font-size:12px;padding:18px 0 15px}.card{padding:24px 20px}.form-heading h2,.track-heading{font-size:21px}.form-heading p{font-size:11px;line-height:1.8}.details-grid{grid-template-columns:minmax(0,1fr)}.details-grid .field:nth-last-child(2){margin-bottom:19px}.lookup-field{padding:14px 12px}.phone-lookup{gap:7px}.phone-lookup input{padding-left:9px;padding-right:9px;font-size:11px}.lookup-btn{font-size:10px;padding:0 9px}.lookup-message{font-size:10px}.cat-grid{gap:7px}.cat-chip label{font-size:9px;min-height:78px}.cat-icon svg{width:22px;height:22px}.pri-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.pri-chip label{min-height:104px;padding:13px}.submit-area{flex-direction:column-reverse;gap:13px}.submit-area .btn{width:100%}.submit-area p{max-width:none;text-align:center;font-size:10px}.service-sidebar{display:block}.service-guide{padding:25px}.help-card{margin-top:16px}.portal-footer{font-size:9px;gap:12px}.tracking-summary{gap:16px 12px;padding:15px}.tracking-summary dd{font-size:11px}.tracking-badge{font-size:10px}input[type=text],input[type=email],input[type=tel],textarea,select{font-size:16px}.phone-lookup input{font-size:16px}}
.lookup-message[data-state=found]{color:#28714c}.lookup-message[data-state=error]{color:var(--error)}input[aria-invalid=true]{border-color:var(--error)}.tracking-badge[data-tone=done]{color:#28714c;background:#edf6f0}.tracking-badge[data-tone=hold]{color:#8a652c;background:#faf1e2}.tracking-badge[data-tone=working]{color:#315579;background:#eaf0f8}.tracking-history strong{display:block;font-size:12px;margin:0 0 5px;font-weight:600}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{transition:none!important;animation:none!important}}